Customer Complaints

We are committed to dealing with all complaints impartially and you can lodge a complaint with regard to our products or services by email, fax or by post.

Address:  L25, Tower Two, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

Telephone: (852)3768 9288

Fax: (852)3768 1910/(852)3768 9292

Email: hq@chins.com.hk

 

If you disagree with our complaint handling, you may forward the case to the following body for consideration:

 
Insurance Authority – North Point Office (Complaint Handling Team)

Address: 23/F 625 King’s Road, North Point, Hong Kong

Telephone: (852)3899-9983

Fax: (852)3899-9993

Email: complaints@ia.org.hk 

 

The Insurance Complaints Bureau

(Relevant Claims Dispute)

Address: 29/F, Sunshine Plaza Building, 353 Lockhart Road, Wan Chai, Hong Kong

Telephone: (852)2520 2728

Fax: (852)2520 1967

Email: icb.enquiry@icb.org.hk