FAQ & Case Sharing

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Frequently Asked Questions

How do I choose a safe password?


  • Do choose a password that is different from your Customer Reference Number, Login Name or Account Number.
  • Do set a difficult-to-guess password.
  • Do ensure that your password is easy to remember only by yourself.


  • Do not use date of your birth, HKID card number, telephone number or any combinations of your English name as your password.
  • Do not use two or more consecutive identical characters, e.g. “88”,”aa”,etc.
  • Do not use sequential numbers or characters, e.g. “1234”, “abcd”, etc.
  • Do not share the same password you used for accessing other web services.

How do I delete cache information in Internet Explorer upon finish using Internet Insurance Services?

– Click “Tools” at the top of the browser and select “Internet Options”
– Select the “General” tab and then the “Temporary Internet files”
– Under “Browsing History”, click “Delete”.
– In the Delete Browsing History dialog box, select “Temporary Internet Files”, click “Delete”, and then click “OK”.

How can I be sure that I am connecting to CHI Internet Insurance Services website?

You can click the yelllow “Padlock” icon at  the right side of the address bar to examine the digital certificate of our Internet Banking Services website. The Digital Certificate is issued by COMODO (chained to COMODO Extended Validation Secure Server CA) and the certificate was issued to www.chins.com.hk

What is 256-bit Secure Socket Layer (SSL)?

256-bit SSL is cryptographic protocol. It provides strong cryptographic capability to encrypt your personal and transaction information during transmission on the internet such that no unauthorized parties can access and read the information.

What is two-factor authentication?

Two-factor authentication uses two different factors namely, “something you have” (e.g. mobile phones) and together with “something you know” (e.g. password), to authenticate a user identity. Your physical possession (such as mobile phone) is difficult to be stolen on the Internet. Therefore, conducting high-risk transactions online using two-factor authentication offers a better protection.

Why I need to install a firewall?

A firewall protects unauthorized intrusion into your computer from the Internet and thus it can strengthen the online safety.

Where can I obtain additional information about using the Internet Insurance and Mobile Insurance safely?

The Hong Kong Monetary Authority

  • Internet Banking – Keeping your money safe
  • Smart Tips on Using Self-Banking Services
  • Smart Tips On Using Internet Banking Services

The Hong Kong Association of Banks

  • Internet Banking – Convenient & Safe
  • The Government’s Cyber Security Information Portal

Hong Kong Police Force

  • Introduction to Technology Crime and Prevention Tips
  • Email scam and IT security tips to mitigate the risk of hacking


  • The InfoSec Web Site


Security Guideline

How do I contact CHI for any enquiries?

Please contact our Customer Service Hotline (852) 37689288 or send email to hq@chins.com.hk . We will answer your enquiries as soon as possible.