Customer Complaints
We are committed to dealing with all complaints impartially and you can lodge a complaint with regard to our products or services by email, fax or by post.
Address: L25, Tower Two, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
Telephone: (852)3768 9288
Fax: (852)3768 1910/(852)3768 9292
Email: hq@chins.com.hk
If you disagree with our complaint handling, you may forward the case to the following body for consideration:
Insurance Authority – North Point Office (Complaint Handling Team)
Address: 23/F 625 King’s Road, North Point, Hong Kong
Telephone: (852)3899-9983
Fax: (852)3899-9993
Email: complaints@ia.org.hk
The Insurance Complaints Bureau
(Relevant Claims Dispute)
Address: 29/F, Sunshine Plaza Building, 353 Lockhart Road, Wan Chai, Hong Kong
Telephone: (852)2520 2728
Fax: (852)2520 1967
Email: icb.enquiry@icb.org.hk